Frequently asked questions
View our frequently asked questions below. If you have a question that is not listed below, please email us at [email protected].
Are your meats Halal?
Some of our meat suppliers are Halal-certified, however, our restaurant and kitchen are not Halal-certified overall.
All meats are prepared on the same surfaces and grills as other menu items, including pork and non-Halal products. Whilst we can thoroughly clean the grill and surfaces between orders, we do not have a separate preparation area dedicated to Halal items.
Do you have disability access?
We are able to provide disabled access through a lift in an adjoining building; our host team will be able to assist with this. Please note, our restaurant is located within a heritage listed building and there are stairs down to the bathrooms.
I am trying to call the restaurant and can't get through, what do I do?
Our reservations team is available every day from 9am-9pm. There may be a short wait during peak periods. Alternatively, you can send an email to [email protected].
What is your cancellation policy?
If you need to cancel or modify your reservation, please let us know as soon as possible, we hugely appreciate your cooperation to ensure tables are available for those that would like them.
I want to organise a special event, how do I start?
Please email [email protected] and provide as much information as possible about your event.
Which gift cards do you accept and do you sell gift cards?
Yes, you can purchase physical gift cards in venues or digital gift cards are available online here.
Credit Card and Weekend / Public Holiday Surcharges
Credit cards incur a processing fee of 1.8 %. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. External payment Apps incur additional fees. 10% surcharge applies on Sundays, 15% on public holidays.
Group Surcharge Fees
A 10% group surcharge fee is applied to groups of 6 or more.