Frequently asked questions
View our frequently asked questions below. Please scroll to end for questions specific to a restaurant. If you have a question that is not listed below, please email us at [email protected]. Let us know which restaurant you are interested in visiting.
Rockpool Sydney
Are your meats halal?
Some of our beef suppliers are Halal-certified, however, our restaurant and kitchen are not Halal-certified overall.
All meats are prepared on the same surfaces and grills as other menu items, including pork and non-Halal products. Whilst we can thoroughly clean the grill and surfaces between orders, we do not have a separate preparation area dedicated to Halal items.
Do you have disability access?
Sydney: Yes, we have wheelchair access through our bar entrance on Hunter Street.
Melbourne/Perth: Yes, we have disability access through the Crown Complex.
Do you have highchairs?
Sydney/Melbourne: We do not have highchairs available, but we can make space beside your table for a pram, please let us know if you will be bringing a pram when making a reservation.
Perth: Yes, we have a limited number of highchairs available for families.
What is your cancellation policy?
We require four hours’ notice for cancellations of general reservations, within four hours of the reservation time a $50 per person late cancellation or no-show fee will apply. We require a card to be placed on file to make a reservation during peak times.
Please note that separate cancellation terms apply to private room bookings, which will be shared at the time of booking.
I am trying to call the restaurant and can’t get through, what do I do?
Our reservations team are available 9am-9pm every day and will answer your call as soon as possible within these hours. There may be a short wait during peak periods. Alternatively, you can reach out to us at [email protected].
Do you take bookings in your bar?
Our bar areas are walk-ins only, so we do not take bookings. Please feel free to come down to the bar to find an available table.
I want to organise a special event, how do I start?
Please email [email protected] and provide as much information as possible about your event.
You can also view information on our private dining and event spaces here.
Which gift cards do you accept and do you sell gift cards?
Yes, you can purchase physical gift cards in venues or digital gift cards are available online here.
Can you cater for dietary requirements and allergies?
We can cater for most dietary requirements with appropriate prior notice. Please make note of your special dietary requirements when you make your reservations and let your server know once you have been seated.
For venue specific questions please reach out to us at [email protected] with the requirements and we will be able to advise what is possible for your guests.
Credit Card and Weekend / Public Holiday Surcharges
Credit cards incur a processing fee of 1.8 %. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. External payment Apps incur additional fees. 10% surcharge applies on Sundays, 15% on public holidays.
Group Surcharge Fees
A 10% group surcharge fee is applied to groups of 6 or more.