The Cut-Logo

Frequently asked questions

 

View our frequently asked questions below. If you have a question that is not listed below, please email us at reservations@hunter-street.com.au

Do you cater for dietary requirements and allergies?

We can cater for most dietary requirements and allergies. Please make note of your special dietary requirements when you make your online booking and let your server know once you have been seated. Please note that as we are a steakhouse, and are renowned for our beef and seafood credentials, our vegan options are limited.

Are the meats halal?

We have halal-certified meat on the menu including our signature Prime Rib, however there is no separate halal preparation space in our kitchens.

How many guests before the set menu is mandatory?

For groups of 12 or more guests, we offer our set menu to ensure the best dining experience for your party.

Do you have disability access?

Our restaurant is located in a heritage-listed building, which unfortunately means we are unable to offer full wheelchair accessibility. If you require further information about our accessibility, please contact our reservations team on 02 9256 5695 or reservations@hunter-street.com.au.

I want to change my booking; how can I do this?

You can update your reservation via your Sevenrooms portal or confirmation email. Alternatively, you can call our reservations team who are available 7 days from 9am-9pm on 02 02 9256 5695. For any non-urgent alterations, please email us at reservations@hunter-street.com.au.

I am trying to call the restaurant and can’t get through, what do I do?

Our reservations team are available 9am-9pm every day and will answer your call as soon as possible within these hours. There may be a short wait during peak periods. Alternatively, you can reach out to us at reservations@hunter-street.com.au.

I want to organise a special event, how do I start?

Please email events@hunter-street.com.au and provide as much information as possible about your event.
You can also view information on our private dining and event spaces here.

Which gift cards do you accept and do you sell gift cards?

Yes, you can purchase physical gift cards in venues or digital gift cards are available online here.

Credit Card and Weekend / Public Holiday Surcharges

Visa and Mastercard credit and debit payments will incur at 1.7% processing fee, and all EFTPOS card transactions will incur a 1.2% processing fee. AMEX will incur a 2.7% fee.

A 10% surcharge applies on Sundays, and a 15% surcharge applies on all public holidays.

Group Surcharge Fees 

A 10% group surcharge fee is applied to groups of 6 or more.