Frequently asked questions
Please view our frequently asked questions below.
If you have a question that is not listed on this page, please email us at reservations@hunter-street.com.au, and we’ll get in touch!
Let us know which restaurant you’re referring to, and we’ll take care of the rest.
Do you have Vegan / Vegetarian/ GF / Coeliac options?
We can cater for most dietary requirements. Please make note of your special dietary requirements when you make your online booking, and let your server know once you have been seated.
Can we bring a birthday cake? Do you charge cakeage?
Feel free to bring a cake to the venue — there’s no charge for cakeage. We’ll provide the utensils and plates you need to serve it!
Do you do split bills?
We do not offer split bills, but you can order and pay separately using the Me&U QR code system at the table. Please be aware that with this method, food and drinks may not arrive simultaneously. This option is available for our full à la carte menu only. You can download the app while at the venue or use the web version as a guest, and all receipts will be emailed to you. Note that this service is not available for our package deals.
Are you BYO?
We offer a range of wine, beers and cocktails. We do not offer a BYO service at any of our locations, but you’re in good hands drink-wise with us.
Do you have highchairs?
We do not have highchairs at any of our restaurants.
Do you have a children’s menu?
Yes, we have a children’s menu.
Are your meats halal?
We have halal-certified meat on the menu, however, there is no separate halal preparation space in our kitchens.
What payment do you accept?
Credit cards incur a processing fee of 1.8 %. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. External payment Apps incur additional fees. 10% surcharge applies on Sundays, 15% on public holidays. Please advise our friendly staff if you require assistance with your dietary requirements.
Do you sell gift cards?
Gift cards can be purchased online here.
What gift cards do you accept?
We accept Rockpool Dining Group gift cards, Hunter Street Hospitality and Pacific Concepts gift cards.
I‘m going to be late to my booking, what do I do?
There is a 15-minute grace period on all bookings. If you are running later than this, please try and contact the restaurant team over the phone. However, they may not be able to attend to your call immediately if they are busy in service.
What is your cancellation policy?
For large group bookings, we require a credit card on file to minimise last-minute cancellations and no-shows. You may adjust the number of guests up until the day of your event without incurring any penalties. However, if you cancel within 24 hours of the reservation or if no one from your party attends, a $25 fee per person will apply.
I want to change or cancel my booking, what do I do?
You may cancel or change your booking by contacting our reservations team at reservations@hunter-street.com.au. Our reservations team’s office hours are Monday to Saturday, 9am-5pm. Outside of these hours, please try and contact the restaurant directly.
I am trying to call the restaurant and can’t get through, what do I do?
The restaurant team may not be able to attend to your call immediately. Please leave a message and we’ll get back to you as soon as possible. Alternatively, please send an email to reservations@hunter-street.com.au and we will respond to you shortly.
Do you accept walk-ins?
We absolutely accept walk-ins! However, because everyone wants to get in on the action, we usually recommend that you book ahead, especially on weekends.
I want to organise a special event; how do I start?
Please send an email to our team at reservations@hunter-street.com.au, and provide as much information as possible about your event. We’ll get back to you and start getting the ball rolling!