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Frequently asked questions

 

View our frequently asked questions below. If you have a question that is not listed below, please email us at [email protected] for Sydney or Melbourne.

Do you have disability access?

The Rocks: We are happy to assist guests with accessibility wherever possible. Portable ramps are available to help with access, and our team is always happy to provide assistance on arrival. As our restaurant is located within a heritage-listed building, accessibility is unfortunately limited. The building does not have lift access, and some areas can only be reached via stairs. We recommend contacting us before your visit so we can discuss your specific requirements and do our best to accommodate you.

Hamer Hall: Our Hamer Hall location is accessible. We recommend contacting us before your visit so we can discuss your specific requirements and do our best to accommodate you.

 

I am trying to call the restaurant and can’t get through, what do I do?

Our reservations team are available 9am-9pm every day and will answer your call as soon as possible within these hours. There may be a short wait during peak periods. Alternatively, you can reach out to us at [email protected].

I want to organise a special event, how do I start?

Please email [email protected] and provide as much information as possible about your event.

Are Children welcome/do we have a children's menu?

The Rocks: Yes, children and families are welcome. Guests under 18 years of age must be accompanied by a parent or legal representative to enter the venue. A legal representative is defined as an adult who holds parental rights and responsibility for the minor. Friends, partners, or older siblings will not be accepted as chaperones. We also have highchairs available on request. Although we do not have a specific children’s menu, the team is always happy to accommodate by reducing portion sizes and creating simpler sushi items to suit your child’s taste.

Hamer Hall: Yes, children and families are welcome. Guests under 18 years of age must be accompanied by a parent or legal representative to enter the venue. We also have highchairs available on request. Although we do not have a specific children’s menu, the team is always happy to accommodate by reducing portion sizes and creating simpler sushi items to suit your child’s taste.

 

I am going to be late to my booking, what do I do?

There is a 15-minute grace time on all bookings. If you are running later than this, please try to contact the restaurant team on 02 9259 5656.

Which gift cards do you accept and do you sell gift cards?

Yes, you can purchase physical gift cards in venues or digital gift cards are available online here.

Can you cater for dietary requirements and allergies?

We can cater for most dietary requirements with appropriate prior notice. Please make note of your special dietary requirements when you make your reservations and let your server know once you have been seated.

For venue specific questions please reach out to us at [email protected] with the requirements and we will be able to advise what is possible for your guests.

Credit Card and Weekend / Public Holiday Surcharges

Credit cards incur a processing fee of 1.8 %. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. External payment Apps incur additional fees. 10% surcharge applies on Sundays, 15% on public holidays.

Group Surcharge Fees

A 10% group surcharge fee is applied to groups of 6 or more.