Frequently asked questions
View our frequently asked questions below.
If you have a question that is not listed below, please email us at reservations@hunter-street.com.au for Sydney or Melbourne.
Are your meats Halal?
Some of our meat suppliers are Halal-certified, however, our restaurant and kitchen are not Halal-certified overall.
All meats are prepared on the same surfaces and grills as other menu items, including pork and non-Halal products. Whilst we can thoroughly clean the grill and surfaces between orders, we do not have a separate preparation area dedicated to Halal items.
Do you have a children’s menu?
We welcome children to dine in our venues; however, we don’t have a dedicated children’s menu. That said, we are happy to offer simple dishes or modify options from our à la carte menu to suit their tastes.
Do you have disability access?
Sydney: Yes, disabled access via our sister venue, Rockpool Bar & Grill Sydney, is available to guests with limited mobility or using a wheelchair. Please enter via their bar entrance on Hunter Street and our team will be happy to assist and chaperone you through the alternative access point, which requires lift access via the rear of the restaurant.
Melbourne: Yes, we have disability access through the Crown complex.
What is your cancellation policy?
We require four hours’ notice for cancellations of general reservations, within four hours of the reservation time a $50 per person late cancellation or no-show fee will apply. We require a card to be placed on file to make a reservation during peak times.
Please note that separate cancellation terms apply to private room bookings, which will be shared at the time of booking.
I am trying to call the restaurant and can’t get through, what do I do?
Our reservations team are available 9am-9pm every day and will answer your call as soon as possible within these hours. There may be a short wait during peak periods. Alternatively, you can reach out to us at reservations@hunter-street.com.au.
I want to organise a special event, how do I start?
Please email events@hunter-street.com.au and provide as much information as possible about your event.
Which gift cards do you accept and do you sell gift cards?
Yes, you can purchase physical gift cards in venues or digital gift cards are available online here.
Credit Card and Weekend / Public Holiday Surcharges
Credit cards incur a processing fee of 1.8 %. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. External payment Apps incur additional fees. 10% surcharge applies on Sundays, 15% on public holidays.